The highest standards
About us
Welcome to St Helen’s Dental Practice – Your Trusted Dentist in Cockermouth
Established in 1984 by Meredyth Bell MBE, St Helen’s Dental Practice has been proudly serving the Cockermouth community for over 40 years. Meredyth’s commitment to delivering the very best in patient care remains at the heart of everything we do.
Our experienced dentists – Andrew Armstrong, Louise McNally – and their friendly, professional team are dedicated to helping patients of all ages maintain healthy mouths and confident smiles.
Why Choose St Helen’s Dental Practice in Cockermouth?
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⭐ Trusted since 1984
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🦷 Safe and modern cosmetic & preventative dentistry
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🌟 Rated as safe, effective, caring, responsive, and well-led by the Care Quality Commission
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👨👩👧👦 Family-friendly environment with a dedicated waiting area
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♿ Fully accessible with disabled access surgeries
We offer a wide range of treatments including orthodontics, dental implants, composite bonding, and general dental care – all delivered with compassion and care.
Putting Our Patients First
Whether you’re looking for routine dental care or more advanced treatments, you’ll receive a warm welcome from our team. Even the most anxious patients can feel reassured in our calming and supportive environment.
Book an Appointment with Your Local Dentist in Cockermouth
Contact us today to arrange your consultation or learn more about how we can help you achieve a healthier, brighter smile.
All new patients will be sent a welcome pack. You will be required to complete a medical history form, so please be prepared to be able to provide the names of any medications that you take. You will be welcomed by one of our reception team. You will then be seen by the dentist for a Dental Health Check, and x-rays if they are required. The dentist may take some photographs of your teeth with your permission, to form part of your dental record. The dentist will discuss a treatment plan with you and give you a written treatment plan with costings. If you should have any questions following your visit then call us and one of our team will be happy to talk to you.
We are aiming to make access to our facilities inclusive. We have two downstairs surgeries that are accessible via a ramp to allow wheelchair and step-free access. There is on street disabled parking opposite the practice.
We are aware of the difficulties that autistic patients can encounter during a visit to the dentist. We will aim to do all that we can to help your visit go smoothly. If you are a parent or carer of a person with autism who may have special requirements then please don’t hesitate to contact the practice ahead of your visit.
Our staff are trained in caring for patients with dementia and we will endeavour to keep all appointments with the same dentist to provide the best continuity of care in familiar surroundings.
We are regulated by the General Dental Council (GDC). All our dentists and qualified nurses are registered with the GDC.
There are nine principles registered dental professionals must keep to at all times. As a GDC registrant you must:
1 Put patients’ interests first
2 Communicate effectively with patients
3 Obtain valid consent
4 Maintain and protect patients’ information
5 Have a clear and effective complaints procedure
6 Work with colleagues in a way that is in patients’ best interests
7 Maintain, develop and work within your professional knowledge and skills
8 Raise concerns if patients are at risk
9 Make sure your personal behaviour maintains
patients’ confidence in you and the dental profession
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If you feel that your care has not met your expectations then we appreciate your feedback. We will aim to resolve any issues promptly and courteously.
If you wish to make a complaint or let us know how we could have done better, please contact the practice manager Natasha McDowell
By phone: 01900 826210
By email: [email protected]
By letter: Natasha McDowell, St Helens Dental Practice, Market Place, Cockermouth, Cumbria CA13 9NQ
We aim to acknowledge any such concern within two working days and to respond in full within ten working days. If we cannot fulfil these timescales, we will let you know promptly. In the unlikely event that the practice is unable to deal with any complaint to your satisfaction, you should contact:
For private patients:
Dental Complaints Service
Tel: 08456 120 540
e-mail: [email protected]
For NHS patients:
NHS England
Tel: 0300 311 2233
e-mail: [email protected]
A team dedicated to offering the highest standards of dental care. Get in touch to find out more.