Enhanced procedures

Dealing with Covid 19

As the country is still trying to control the Corona Virus, it will not be business as usual for at least the next few weeks. The treatments you are offered may be different to those you received before, depending on staff and equipment available. It will take some time before services return to what you previously experienced as normal. Our patients have been amazing and very understanding – we ask now that you bear with us whist we try to catch up on emergencies and learn to operate within enhanced cross infection procedures.

Infection control has been a top priority in Dentistry for many years now and you may have seen this during your visits to our surgery. Our infection control processes are made so that when you receive care, it’s both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep patients and staff safe.

Our practice follows infection control guidelines made by the governing bodies. We are up-to-date on new guidance that has been issued. We do this to make sure that our infection control procedures are current and adhere to recommendations.

You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff. For example:

  • Our practice will communicate with you beforehand to ask some screening questions. You’ll be asked those same questions again at your appointment
  • We have hand sanitiser that we will ask you to use when you enter the practice.
  • We no longer offer magazines, children’s toys and so forth, since those items are difficult to clean and disinfect.
  • Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment.

We will do our best to allow greater time between patients to reduce waiting times for you, in the next few weeks we will not be using the reception area of waiting room but directing patients straight to surgery via external doors. How you can help:

  • With the exception of children and patients with carers, patients should come alone
  • A distance of at least 2 metres must be observed if another patient is present in the dental practice
  • Payment should be made by card where possible
  • Staff will not shake your hand
  • If you show symptoms following appointment booking, you should contact the practice by phone
  •  Please do not arrive early to the practice. If necessary, you should wait outside the practice
  • Please do not arrive without an appointment.

The whole team is looking forward to welcoming you back to the practice very soon, it will be different for a while, but if we all work hard at social distancing, the virus WILL be beaten!

A team dedicated to offering the highest standards of dental care. Get in touch to find out more.

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